January 2022

Please be aware that we are currently experiencing a high volume of calls as well as delays on some services due to COVID-19 and our new IT system,
but we’re here for you. Apologies for any inconvenience. Keep updated on our services here.

Find out more


Stopping abuse in our communities

Safeguarding is about a protecting a person’s right to live a life free from abuse and neglect.

If someone is in immediate danger, call 999.

Safeguarding is everyone’s responsibility and Torus is committed to ensuring that every adult, child and young person in its communities can live a life that is free from harm, neglect and abuse.

If you are concerned that a child, young person or a vulnerable adult is at risk of or experiencing abuse or neglect/self-neglect, or you yourself are a victim of abuse, you should report it straight away so that the appropriate services can take the appropriate actions to prevent harm.

Reporting concerns about a vulnerable adult

If you are worried about a vulnerable adult’s safety or wellbeing, report it.

  • Monday – Friday, 9am-5pm: 0151 233 3800
  • Out of hours (Emergency Duty Team): 0151 233 3800

For further information and contacts please visit the Merseyside Safeguarding Adults Board website here.

Reporting concerns about a child or young person

If you are worried about a child or young person, report it.

  • Monday – Friday, 9am-5pm: 0151 233 3700
  • Out of hours (Emergency Duty Team): Child:  0151 233 3700
  • Childline: 0800 1111

For more information, visit the Liverpool Safeguarding Children Partnership (LSCP) website.

Domestic abuse

Domestic violence and abuse is the abuse of someone within an family or intimate relationship (including ex-partners). Abuse can be physical, coercive (taking control over aspects of your everyday life), emotional, psychological, harassment and stalking, online/digital, financial, economic or sexual.

If you are worried that you, or someone you know, is in an abuse relationship, you must report it.

For a full list of support in your area for victims of domestic abuse, click here.

Remember – your call could end suffering.

Types of abuse

  • Abuse can take many forms and people can be abused by family, friends, professionals or strangers.
  • Physical abuse – includes assault, hitting, slapping, pushing, misuse of medication, forcible feeding or withholding food.
  • Domestic abuse – For more information about domestic abuse support, click here
  • Self-neglect - when someone’s lack of self-care threatens their health or safety
  • Neglect – includes failure to provide or allow access to food, shelter, clothing, heating, stimulation and activity, personal or medical care
  • Financial – includes theft, fraud, stopping someone accessing their money, moving into a person’s home without agreement.
  • Sexual abuse – includes rape, sexual assault, indecent exposure, inappropriate looking or touching and sexual harassment
  • Phycological or emotional abuse – includes preventing someone accessing services, bullying, humiliating, leaving someone unattended when they need assistance.
  • Institutional abuse – abuse by employees in a care home, including misuse of medication, failure to provide aids, lack of respect.
  • Discriminatory abuse – includes unequal treatment based on age, disability, gender, race or religion.
  • Modern slavery – including human trafficking, forced labour and sexual exploitation.

For a full list of types of abuse, and the signs to look out for, visit the Social Care Institute for Excellence’s website.